Dugar Overseas Limited (“Dugar Overseas”, “Company”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information that you share with us.

This Privacy Policy explains how we collect, use, store, protect and disclose information when you visit or interact with dugaroverseas.com (the “Website”).

By using the Website or voluntarily providing your personal information through our forms or other communication channels, you acknowledge the practices described in this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to personal information collected through the Dugar Overseas website, including information submitted through:

  • Contact and enquiry forms
  • Business and partnership enquiries
  • Career or employment enquiries
  • Newsletter or communication subscriptions
  • Media and press enquiries
  • Other forms or communication mechanisms available on the Website

It also covers certain information that may be collected automatically when you browse or interact with the Website, including technical information and information collected through cookies and similar technologies.

This Policy does not necessarily apply to websites, applications or services operated independently by third parties, including websites of our brand partners. Those services are governed by their respective privacy policies.

2. Information We Collect

We collect information that is reasonably necessary for operating the Website, responding to enquiries and providing our services.

Information You Provide

Depending on how you interact with us, we may collect:

  • Name
  • Company or organisation name
  • Email address
  • Mobile or telephone number
  • Job title or professional information
  • Country, city or location
  • Information included in your enquiry or message
  • Information submitted as part of a job application
  • Any other information you voluntarily provide to us

We request only information that is reasonably relevant to the purpose for which it is collected.

Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Approximate geographical information
  • Pages visited
  • Date and time of access
  • Referring website or source
  • Website interaction and usage information
  • Technical and diagnostic information

This information may be collected through server logs, analytics technologies, cookies and similar technologies.

3. How We Use Your Information

We may use personal information for the following purposes:

Responding to Enquiries

If you contact us through the Website, we may use your information to understand your enquiry, communicate with you and provide the requested information.

Business Communication

Where appropriate and permitted, we may use your contact information to communicate with you regarding business opportunities, partnerships, products, services, events or other relevant Company activities.

Recruitment

Information submitted through career-related channels may be used to evaluate applications, communicate with candidates and manage recruitment-related processes.

Website Operations

Technical information may be used to operate, maintain, secure and improve the Website.

Analytics & Improvement

We may use aggregated or appropriately managed information to understand how visitors use our Website and to improve its content, functionality, performance and user experience.

Security & Compliance

Information may also be processed to detect, investigate and prevent fraud, misuse, security incidents or other unlawful activity and to comply with applicable legal or regulatory obligations.

4. Legal Basis for Processing

We process personal data in accordance with applicable law and only for lawful purposes.

Depending on the circumstances, processing may be based on:

  • Your consent;
  • Your voluntary submission of information for a specific purpose;
  • Processing necessary to provide a service or respond to a request;
  • Compliance with applicable legal obligations; or
  • Other lawful grounds available under applicable law.

Under India’s DPDP framework, consent must be informed and specific to the processing purpose, and individuals are provided mechanisms concerning consent withdrawal and other data rights.

Where consent is required, we will provide appropriate notice explaining the personal data being requested and the purpose for which it is being processed.

5. Cookies & Similar Technologies

Our Website may use cookies and similar technologies to provide essential functionality, understand website usage, improve performance and, where permitted, support analytics or other optional services.

A cookie is a small data file stored on your device by a website.

Cookies may help us:

  • Remember certain preferences;
  • Maintain essential website functionality;
  • Understand website traffic and usage;
  • Measure website performance;
  • Improve website content and user experience;
  • Identify technical issues; and
  • Support optional analytics or marketing functionality where enabled.

6. Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are required for certain Website functions to operate correctly.

Because they are necessary for the operation or security of the Website, they may remain active even when optional cookies are declined.

Analytics Cookies

These cookies help us understand how visitors interact with the Website, including information such as pages viewed, traffic sources and general website usage.

Analytics cookies will be used only where appropriately configured and, where consent is required, after obtaining the relevant consent.

Functional Cookies

These cookies may remember preferences or settings to improve your experience on the Website.

Marketing & Advertising Cookies

Where implemented, these cookies or similar technologies may be used to measure advertising activity, understand campaign performance or provide more relevant communications.

These cookies should be activated only after the visitor provides the required consent.

7. Cookie Consent

When you first visit the Website, you may be presented with a Cookie Consent Banner.

The banner may provide options such as:

Accept All
Allows optional cookies and similar technologies to operate, subject to the purposes described in the consent notice.

Reject Optional Cookies
Disables optional cookies while allowing strictly necessary cookies required for Website operation.

Manage Preferences
Allows you to select the categories of optional cookies that you wish to allow or decline.

Your choice regarding optional cookies can be changed later through the Cookie Settings mechanism available on the Website.

Where consent is required, we will not rely on pre-selected optional cookie categories as your consent. The DPDP Rules require notices to be clear and understandable and provide a means to withdraw consent that is as easy as giving it.

8. Managing Cookies

You may manage cookies through:

Cookie Settings on our Website, where available, and/or
Your browser settings.

Please note that disabling certain cookies may affect some Website functionality.

Where a cookie is strictly necessary for the operation or security of the Website, disabling it may not be possible through the optional cookie consent controls.

9. Third-Party Services

We may use selected third-party technology providers to support the operation, security, analytics and functionality of our Website.

Depending on the Website configuration, these may include providers for:

  • Website analytics
  • Website hosting
  • Cloud infrastructure
  • Security and fraud prevention
  • Contact forms
  • Recruitment services
  • Communication services
  • Advertising and campaign measurement
  • Embedded media or social media functionality

These providers may process information on our behalf or independently depending on the service and applicable arrangements.

Where third-party technologies use cookies or similar technologies requiring consent, they should be configured to operate only in accordance with the user’s applicable consent choices.

10. Sharing of Personal Information

We do not sell your personal information as a standalone commercial product.

We may share personal information where reasonably necessary with:

  • Service providers and technology partners;
  • Website hosting and infrastructure providers;
  • Analytics and security providers;
  • Recruitment or employment service providers;
  • Professional advisers;
  • Business partners where necessary for a specific enquiry or service;
  • Government authorities, regulators or law-enforcement agencies where required by applicable law; or
  • Other parties where you have provided appropriate consent or where disclosure is otherwise permitted by law.

We seek to limit information sharing to what is reasonably necessary for the relevant purpose.

11. International Data Transfers

Some of our technology or service providers may process or store information in locations outside India.

Where personal information is transferred outside India, we will take steps required under applicable law and applicable contractual or organisational safeguards.

The DPDP framework also addresses processing of personal data outside India, including restrictions that may be specified by the Central Government.

12. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Depending on the nature of the information and the applicable risk, these measures may include:

  • Access controls
  • Authentication mechanisms
  • Encryption or secure transmission where appropriate
  • Security monitoring
  • Secure hosting infrastructure
  • Internal access restrictions
  • Regular technical maintenance
  • Backup and recovery measures

However, no internet-based system can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to fulfil legitimate business requirements, or as required or permitted by applicable law.

The retention period may depend on:

  • The nature of the information;
  • The purpose for which it was collected;
  • Whether an ongoing relationship exists;
  • Legal or regulatory requirements; and
  • The need to establish, exercise or defend legal claims.

When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

14. Your Rights

Subject to applicable law, individuals may have rights relating to their personal data, including rights concerning:

Access

You may request information about personal data being processed about you, subject to applicable requirements and limitations.

Correction

You may request correction of inaccurate or incomplete personal information.

Erasure

You may request deletion of personal information where permitted under applicable law and subject to applicable exceptions.

Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Grievance Redressal

You may raise a concern or complaint regarding the processing of your personal information.

The DPDP Act provides Data Principals with rights including access to information, correction/erasure in applicable circumstances and grievance redressal.

15. How to Exercise Your Rights

To submit a privacy request, withdraw consent or raise a privacy-related concern, please contact us using the details below.

Email: [privacy@dugaroverseas.com]
Subject: Privacy Request

Please include sufficient information to help us identify your request and respond appropriately.

We may need to verify your identity before processing certain requests to prevent unauthorised access to personal information.

We will handle requests within the timelines required under applicable law.

16. Children’s Privacy

Our Website is intended for a general audience and is not specifically directed at children.

We do not knowingly seek to collect personal information from children except where permitted and handled in accordance with applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and take appropriate action.

17. External Links

Our Website may contain links to third-party websites, social media platforms or other online services.

Once you leave our Website, your interaction with those services is governed by their own privacy policies and terms.

We recommend reviewing the privacy practices of any third-party website before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business or Website;
  • New technologies or services;
  • Changes in applicable laws or regulations; or
  • Changes in our data-processing practices.

The updated version will be published on this page with a revised “Last Updated” date.

19. Contact Us

If you have questions about this Privacy Policy, our data practices, cookies or your personal information, please contact:

Dugar Overseas Limited

Website: dugaroverseas.com
Email: [care@dugaroverseas.com]
Phone: 081000 01155
Registered Office: C-31, CBM Tower, Fourth Floor (Unit No. A, B & C), 394/341/82, Ch. Nathu Singh Market, Masoodpur, Vasant Kunj New Delhi – 110070